Effective date:
Web purchases
Vocab subscriptions bought on our website are sold by Paddle.com, our authorised reseller and merchant of record. Paddle handles payments, invoices and refunds.
You can request a full refund within 14 days of any payment, including renewals. No reason is needed.
How to request a refund
Go to paddle.net, look up your order with the email you used at checkout, and request a refund. You can also reply to your Paddle receipt email, or write to info@vocabtech.com and we will pass it on.
Refunds go back to the original payment method. When a refund is issued, the subscription ends and premium access stops.
App Store and Google Play purchases
Subscriptions bought in the iOS or Android app are sold by Apple or Google, and refunds follow their policies. Request them from Apple (reportaproblem.apple.com) or Google Play.
Cancelling
You can cancel at any time from the "Manage subscription" link in your Vocab account or in your Paddle receipt email. You keep access until the end of the paid period, and you are not charged again.